Privacy Statement
BACKGROUND:
This Policy applies as between you, the User of this Website and Classic Candle Company Ltd the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data” means collectively all information that you submit via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
“Classic Candle Company Ltd” means Classic Candle Company Ltd of Seven Acres Business Park, IP12 4PS;
“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“User” means any third party that accesses the Website and is not employed Classic Candle Company Ltd and acting in the course of their employment; and
“Website” means the website that you are currently using (www.ClassicCandle.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Scope of this Policy
This Policy applies only to the actions of Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
3. Data Collected
Without limitation, any of the following Data may be collected by this Website from time to time:
3.1 name;
3.2 gender;
3.3 job title;
3.4 profession;
3.5 contact information such as email addresses and telephone numbers;
3.6 demographic information such as post code, preferences and interests;
3.7 financial information such as credit / debit card numbers;
3.8 IP address (automatically collected);
3.9 web browser type and version (automatically collected);
3.10 operating system (automatically collected);
3.11 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); and
4. Our Use of Data
4.1 Any personal Data you submit will be retained by Classic Candle Company Ltd while you keep your account open with us.
4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 11 below.
4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.4.1 internal record keeping;
4.4.2 improvement of our products / services;
4.4.3 transmission by email & social media of promotional materials that may be of interest to you; See clause 8.C for details.
4.4.4 contact for market research purposes which will ONLY be made using email, unless you are a trade customer of Classic Candle Company Ltd, when we may also use telephone, fax or mail. Such information may be used to customise or update the Website.
5. Third Party Websites and Services
5.1 Classic Candle Company Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Website.
6. Links to Other Websites
This Website may, from time to time, provide links to other websites. Classic Candle Company Ltd has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.
7. Changes of Business Ownership and Control
7.1 Classic Candle Company Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Classic Candle Company Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
8.A Controlling Use of Your Data
8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
8.1.1 use of Data for direct marketing purposes; and
8.1.2 sharing Data with third parties.
8.B If you have given us your consent to process personal data for certain other purposes (e.g. sending the newsletter), the data will be processed on the basis of this consent. We provide details on the contents when requesting the consent. Consents are always voluntary. If the processing of personal data is based on a consent given by you, you have the right to revoke this consent at any time. This also applies to consents given to us prior to the validity of the GDPR, i.e. before 25 May 2018. You can also withdraw your consent by submitting a ticket under your Profile page when you are logged in, or by using the contact us page to contact us.
The legality of data processing prior to withdrawal remains unaffected by your withdrawal.
The legal basis for data processing based on consent is Art. 6 Para. 1 a) GDPR.
8.C In compliance with the General Data Protection Regulation (GDPR), we may process your personal data for marketing purposes based on our legitimate interest in promoting our products and services to you. We may use your personal data, including your email address and other contact information, for social media advertising purposes. This includes using your personal data to create custom audiences on social media platforms, such as Meta / Facebook and Instagram, and displaying targeted advertising to you based on your interests and interactions with our website. We may also use third-party advertising partners to display our ads on social media platforms. We will ensure that your personal data is processed in accordance with applicable data protection laws and regulations. We may also use your email address and other contact information to send you marketing emails and other promotional materials about our products and services. You can opt-out of receiving marketing emails from us at any time by clicking the unsubscribe link in the footer of our emails or by contacting us directly.
9. Your Right to Withhold Information
9.1 You may access the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data. 9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 12.
10. Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Classic Candle Company Ltd (where such data is held) on payment of a small fee which will not exceed £10.
11. Security
11.1 Data security is of great importance to Classic Candle Company Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
11.2 Specifically we use the following systems:
11.2.1 All staff with access to customer data are fully vetted
11.2.2 All data is encrypted when transmitted over the internet.
11.2.3 Credit Card and Payment details are not stored by Classic Candle Company Ltd in ANY format all details are collected on the PayPal website only.
12. Cookies
12.1 This Website may place and access certain Cookies on your computer. Classic Candle Company Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Classic Candle Company Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
12.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
12.3 Before the Website places any Cookies on your computer, subject to sub-Clause 12.4] AND/OR [sub-Clause 12.7], you will be presented with a message bar to accept or decline cookies requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Classic Candle Company Ltd to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
12.4 Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.
12.5 This Website places the following Cookies:
12.6 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
12.7 The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
12.8 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
12.9 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
12.10 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
13. Changes to this Policy
Classic Candle Company Ltd reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
You have the right to object at any time on grounds arising from your particular situation to the processing of personal data concerning you on the basis of Article 6(1)(e) GDPR and Article 6(1)(f) GDPR. If you object, we will no longer process your personal data unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If you are of the opinion that the processing of your personal data violates legal requirements, you have the right of appeal to a data protection supervisory authority responsible for us.
We will delete personal information when we no longer need it for the purposes we described earlier. We may retain personal information as permitted by law to resolve disputes, enforce our policies, and prevent the recurrence of fraud or other illegal or improper activity.
Updated March 15th 2023